Redzed Cookies Australia Terms and Conditions

About these Terms and Conditions

All and any subsidiary websites owned by Redzed Pty Ltd (106 062 140) are considered to have the following terms and conditions. All domain names owned and operated by Redzed Pty Ltd are known as “Redzed Website” and may be referred to below as “this site”. Please read the terms and conditions as they apply to your use of this site and its products/sevices.

In these Terms and Conditions “we” and “us” mean Redzed Pty Ltd and Redzed Australian Gourmet Cookies – ABN: 57 106 062 140 of 3/20 Ereton Drive, Labrador, QLD 4214 Australia. Fax Number is 07 55639405. Email is and “you” and “your” mean you the customer.

When you access or use the above websites & browsers, you agree to be bound by the current Terms and Conditions of Use. Any failure on the users part to read the same may result in your acceptance of an agreement to use without an awareness of the terms and conditions of use.

Redzed Pty Ltd may revise the terms and conditions from time to time. We may notify you about any changes by posting an updated version on this site.

These Terms and Conditions together with your order constitute the entire Contract between you and us for the supply of Products. No other Terms and Conditions will apply. The Contract cannot be varied unless we agree to vary it in writing or by email prior to the event. These Terms and Conditions can and will be relied upon in any proceedings in a Court or Tribunal of competent jurisdiction seeking to recover any monies outstanding and due and payment to us.

Legal Capacity to Transact

If you are under the age eighteen (18) years, you cannot place orders with this site. You may contact us directly to enquire about other means of purchasing Redzed Products/Services.

By accepting these Terms and Conditions, you acknowledge that you are over the age of eighteen (18) years. Any orders placed and accepted by us will be deemed to be by persons over the age of eighteen (18) years.

Should Redzed Website suffer any damage or other losses as a result of a transaction entered into by a minor, Redzed Website reserves the right to seek compensation for such losses from the parents or guardians of the minor who caused any order(s) to be placed with Redzed Website.

When you provide User Information to this site, you are representing and warranting that all the information provided is true and correct and agree to indemnify Redzed Pty Ltd for any losses, costs, expenses or damages that Redzed Pty Ltd may suffer if any of this information is not correct.

At present, Redzed Website only accepts orders to be shipped within Australia.

Placing Your Order

  • You may place your order by filling in the order forms on this website.
  • When you place your order, we will issue you with an order confirmation. We will do this by email.
  • By placing an order, you make an offer to us to purchase the products you have selected based on these Terms and Conditions of Use.
  • We will confirm acceptance of your order when we send you an email confirming shipment of the goods you have ordered.
  • If we cannot process or accept your order after payment is received, we will contact you by email or telephone.
  • Redzed Website reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at its sole discretion.

Payment Methods and Processing

Redzed Website accepts payment via PayPal, Visa and MasterCard. Payment can also be made by direct deposit to our bank account however you will need to email a request for this prior to placing an order.

Orders paid for by direct deposit will not be processed until payment has been received. Please ensure that you include the invoice number in the transaction description. 
Payment processing will not begin until we receive all the information we need.

At no time do we record your credit card information on our site. When you purchase goods at the Redzed website your payment details are processed securely by our secure payment gateway which has the highest possible level of SSL security. We keep a secure record of your order details until your order is despatched in case any changes occur with your order. After this, your payment details are not stored.

Orders placed on a weekend or a public holiday will not begin payment or order processing until the next business day.

Business days are Monday through Friday, excluding Queensland Public Holidays.

We process credit card and PayPal payments after you click the “Submit My Order” button.

For credit card and PayPal payment, we will email a tax invoice to you with your order confirmation. Your tax invoice is your proof of purchase.

Please Note:
If you believe your credit card has been stolen or lost and may have been fraudulently used for a purchase on this site, you should contact your card issuer for immediate compensation. We will assist with any of your bank enquiries or request for information regarding above.

We will not accept credit cards issued by banks outside of Australia. Our preference in the instance of payments from overseas is direct debit or payment via PayPal.

You may be required to provide further identification for additional security reference checks.

If your PayPal payment is funded by an echeque this may substantially delay processing your order while payment clears.


All prices quoted on this website are inclusive of GST except for items that are exempt from GST. Items that include GST, and the total GST paid will be clearly marked on the invoice.


Redzed Website always seeks to list Products with the most competitive prices.

Redzed Website reserves the right to change prices of products and services, delivery and other charges on this site. Prices and services are current at the time of issue. Redzed reserves the right to change any of these details at any time subject to availability.

Supply of Products

Subject to these Terms and Conditions of Use, we will supply to you the Products indicated on your order confirmation.

When your order items have been dispatched, we will email you to confirm shipment of each item.

Whilst we make every effort to ensure availability of all products shown on this site, at any one time there may be some items unavailable. If a purchase of an unavailable item is made, the purchaser will be contacted and offered the choice of a full refund or to choose another product of equal value.

Returns Policy

It is of the utmost importance to us that our customers are 100% satisfied.

Redzed Website takes every endeavour to ensure that your box arrives on your specified day and in good condition.

Unfortunately, given that our products are perishable, we are unable to accept returns unless for the reasons as set out below.

What happens if Redzed Website makes an error?

If we deliver a product other than what was ordered online, please contact us by email or phone within 48 hours of receiving the delivery. If the packaging of the food item is still intact, we’ll arrange for both the delivery of the correct order to be sent to the same delivery address at no additional cost, and the original incorrect order to be picked up for return to us.

Redzed Website is proud to offer our customers quality products however in an unlikely instance that a product is delivered past its best before date, or is in some way faulty or damaged through the conduct of Redzed Website, Redzed Website will replace the product at no additional expense to the purchaser. Contact us by phone or via

All returned products would be assessed by the Redzed Quality Control team to verify the nature of the return. Please contact a Cookie Consultant for instructions regarding returns.

What if it’s your error?

Unfortunately we do not exhange/refund products that have been ordered incorrectly or if you just have a change of mind about the type of product chosen for any reason.

If you change your address and fail to update your details on this site, you will be liable for the Redzed Website Cookie box being delivered to the incorrect address.

Redzed Website will not be responsible for any delays in delivery that fall outside the control of Redzed Pty Ltd or their employees.

In order to cancel an automatic delivery, we require the cancellation to be in writing and that we are notified at least 5 working days prior to the next scheduled delivery date. Failure to cancel within this time frame may result in the order being charged for.

What happens if it’s neither of our errors?

Redzed Pty Ltd has been shipping their products for 10 years. Whilst every care is taken under Redzed Website’s control, situations occur outside of our control.

If there is a problem with your delivery or non-arrival of a Cookie box, there are a number of resolutions depending on your particular situation.

Our courier will endeavour to supply you with the product you have ordered from us in the condition that the goods were dispatched. However, on occasion goods may be damaged in transit to you. If this occurs, please either email us at

If you find that the goods were damaged in transit or were faulty in some manner, please contact us within 24 hours of receiving the goods. As part of our commitment to excellent customer service, we will organise for the return of the damaged goods and once inspected, will arrange delivery of a replacement product at no cost to you.

Refund Policy

We do not provide cash refund or refund onto credit or debit card, however we credit in the form of a replacement box and due to the perishable nature of our products, such credit in the form of a replacement box will only be provided in the event of a non-arrival or damaged stock on arrival. Please email details to

Shipping and Delivery Charges

As part of Redzed Website’s commitment to customer service, shipping is FREE for orders over $100 in value. All orders under $100 will incur a nominal postal or courier charge.

Delivery Times

All orders on this website are processed within 24 hours.

If there are any unforeseeable delays, you will be contacted by our customer service team.

Orders will be shipped to you using Australia Post, or where more appropriate, a Courier Service of our choosing. These are both independent courier companies.

Where possible, we recommend that your nominated delivery address is one where someone is present to accept your delivery between the hours of 9.00am and 5.00 pm. If no one is present to accept delivery, the package will be left at the front door unless you otherwise advise us in writing.

Unless you tell us otherwise, we will choose the most appropriate delivery option as outlined above. Please consider the information below so you are aware of your obligations in relation to delivery options.

Please Note:
If you require a fully insured postal service that must be signed for, rather than being left at your door, it is your responsibility to request this at the time of ordering. A charge will be payable for this service.

Although every effort is made to ship your order according to the estimated delivery times provided, estimated ship times may change due to changes in supply or circumstances beyond our control. If your Product has not arrived after the estimated delivery time, please contact us.

Title and risk of loss to all products will pass to you on delivery.
Redzed Website will not be responsible for any delays in delivery that fall outside the control of Redzed Website or their employees.

Force Majeure

Redzed Website shall not be liable for any delay in performing any of its obligations under these Terms and Conditions if such delay is caused by circumstances beyond the reasonable control of Redzed Website, and Redzed Website shall be entitled to a reasonable extension of time for the performance of such obligations.

Governing Law

You agree that these Terms and Conditions of Use shall be governed by and construed in accordance with the laws of Queensland and shall be subject to the non-exclusive jurisdiction of the courts of Queensland and you agree to voluntarily submit yourself to this jurisdiction if necessary.


The Redzed Website and the components included in this website are protected by copyright and trade mark law.
All intellectual property rights in the Redzed website remain property of Redzed Pty Ltd and must not be copied by you in any way.

You agree not to reproduce, transmit or store any part of this website in electronic form. The exceptions are that you may print or download to your hard drive, or bookmark on your local computer, extracts from this site for your personal use only.

Regarding any content other than owned by Redzed Pty Ltd, their respective owners copyright all names, trademarks and logos featured on this site.


To receive a promotional offer from Redzed Website, you will need to register as a member of The Redzed Website Newsletter.

Redzed Website reserves the right to cancel or suspend promotions or discounts of any kind at any time without notice.

Limitation of Liability

Information on this Redzed Website is provided ‘as is’ and we disclaim all representations, warranties and conditions, express or implied of any kind, including to the extent permitted by law, as to satisfactory quality or fitness for purpose.

While we make every effort to ensure that the information contained within the website is complete, accurate and current, we expressly do not guarantee that the information is complete, accurate or current and assume no responsibility for any errors or omissions of any kind in the content of the website.

We reserve the right to amend or supplement the information supplied on this website without prior notice.

Whilst Redzed Website takes due care to ensure that all links to or from the pages of this site are of suitable content, you agree that links available on this site may link to websites not maintained or controlled by us and that we provide these links for your convenience and are not responsible for their content. This also applies to any links to which this website refers, whether directly or indirectly.

You agree to indemnify Redzed against any loss, damage or injury caused by, or related to, the use of any information contained on this website at any time and agree that no warranty is provided of any kind.

We shall not be liable to any party for any direct, indirect, special, or consequential damages or any damages whatsoever resulting from loss of use, data, profits or expense whether in an action of contract, negligence, or other action arising out of any use of our services or in connection with the use or performance of this website, or the content of this website or referred to on this website or any other website you may access through this website.

You agree to indemnify Redzed Pty Ltd against any mis-description whatsoever or failure of the website, browsers, or products or services contained on the website to correspond to your requirements, howsoever caused even where caused by our negligence and to all costs, expensed and damages incurred in connection with any claim brought by you or a third party against us, arising out of your relationship with us on this site.

In no circumstances will Redzed Website be liable for any losses or damages whatsoever from the use of, or dependence of the Redzed website. Redzed Website excluded all liability (including negligence) to you or anyone else in respect of any loss or any type of damage arising from or inc connection with any use of information on a access through the Redzed website.

You agree that you provide the equipment (hardware, software & browser) to access the internet and this site and that we bear no responsibility or liability for these, including where we may have been negligent.

We have a privacy policy (see Privacy Policy) and you agree to the use of your personal information in accordance with the uses contemplated by this Policy.
If any of these terms is deemed invalid for any reason, the remaining provisions will remain in full force and effect.


You shall not assign any rights and obligations under these Terms and Conditions whether in whole or in part without the prior written consent of Redzed Website. Any unauthorized assignment shall be deemed null and void.

If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these Terms and Conditions and the remainder of the provisions in question shall not be affected thereby.

Under the Trade Practices Act 1974 (“Act”), where implied conditions and warranties cannot be excluded, any liability in Redzed Website for breach of such conditions and warranties (other than a condition or warranty implied by section 69 of the Act) shall be limited, at the option Redzed Website, to the replacement of the Product(s) or the re-supply of the same Product(s); the payment of the cost of replacing the Product(s) or of acquiring equivalent Product(s).

Neither our failure nor your failure to enforce any Term or Condition constitutes a waiver of such Term or Condition. Such failure shall in no way affect the right to later enforce such Term or Condition.

Redzed Website reserves the right to change the Terms and Conditions of sale at any time.

No Redzed Website employee or agent has the authority to vary any of the Terms and Conditions governing any sale.

Redzed reserves the right to accept or reject your offer for any reason, including without limitation the unavailability of any product, an error in pricing or product description posted on this site, or an error in your order.

You agree that we are not responsible for a product or service not corresponding with the description or to your requirements.

We reserve the right to remove and or prohibit links at any time, and you agree to remove or cease any link upon our request to you. Your failure to comply with our request may lead to us cancelling you user privileges without further notice or reimbursement to you.

You must not transmit or attempt to transmit any material to this site, which contains a virus, malicious computer code, or otherwise attempt to alter any content on this site. Redzed Pty Ltd retains the right to terminate your rights to use this site and to prosecute you to the fullest extent of the law. You consent and agree to the disclosure by Redzed Pty Ltd to any law enforcement agency operating under any jurisdiction of your true identity or other information provided by you to this site, upon being requested to do so by that law enforcement agency.

Your ability to purchase products and services from this site may be terminated at any time by Redzed Pty Ltd without notice. Should you object to any of these Terms and Conditions (including future amendments), you must discontinue use of this site immediately.